Privacy Policy

Effective date: March 1, 2026

Scott's Auto Carrier ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website scottsautocarrier.com, use our services, or communicate with us by phone, email, or text message.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website and services.

1. What Information We Collect

We collect information you provide directly and information collected automatically:

Information You Provide

  • •Contact information: Full name, email address, phone number (including mobile), mailing address.
  • •Vehicle details: Year, make, model, condition, and modification information for vehicles you are shipping.
  • •Shipping details: Pickup and delivery addresses, preferred dates, transport type preferences.
  • •Payment information: Credit/debit card numbers and billing addresses are collected and processed through our secure third-party payment processor. We do not store your full card number on our servers.
  • •Communications: Any messages, inquiries, or feedback you send us via phone, email, SMS, or web forms.

Information Collected Automatically

  • •Device & browser data: IP address, browser type and version, operating system, device type, screen resolution.
  • •Usage data: Pages visited, time spent on pages, referring URLs, click patterns, and navigation paths.
  • •Location data: Approximate geographic location derived from your IP address.

2. How We Use Your Information

We use the information we collect to:

  • •Provide, manage, and fulfill your auto transport quote and shipment.
  • •Communicate with you regarding your quote, booking, carrier assignment, pickup/delivery updates, and customer support.
  • •Send transactional SMS messages and emails related to your shipment status.
  • •Send promotional and marketing communications (only with your explicit consent).
  • •Process payments and prevent fraudulent transactions.
  • •Improve our website, services, and customer experience.
  • •Comply with legal obligations and enforce our terms of service.

3. SMS/Text Messaging Opt-In & Consent

When you provide your mobile phone number and check the consent box on our quote request form, you are opting in to receive SMS/text messages from Scott's Auto Carrier. By opting in, you expressly consent to receive the following types of text messages:

  • •Transactional messages: Quote confirmations, carrier assignment notifications, pickup/delivery scheduling, shipment status updates, and payment confirmations.
  • •Customer support messages: Responses to your inquiries, follow-ups on your shipment, and issue resolution.
  • •Promotional messages: Special offers, seasonal discounts, and service announcements (only if you have given separate promotional consent).

Important SMS Disclosures

  • •Message frequency: Message frequency varies based on your shipment activity. You may receive up to 10 messages per month during an active shipment.
  • •Message and data rates may apply. Standard message and data rates from your wireless carrier may apply to all SMS messages sent and received.
  • •Carrier liability: Wireless carriers are not liable for delayed or undelivered messages.
  • •Opt-out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further texts.
  • •Help: Reply HELP to any message for customer support information.
  • •No mobile information sharing: We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS program to any third party. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Consent to receive SMS messages is not a condition of purchasing any services from Scott's Auto Carrier. You may request a quote and book a shipment without opting in to text messages.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

  • •Essential cookies: Required for basic website functionality including form submission, session management, and security. These cannot be disabled.
  • •Analytics cookies: We use Vercel Analytics and similar tools to understand how visitors use our website, which pages are most popular, and how we can improve user experience. This data is aggregated and anonymized.
  • •Marketing/tracking cookies: We use third-party tracking tools (such as GoHighLevel external tracking) to measure the effectiveness of our marketing campaigns, track form submissions, and improve our advertising. These tools may collect your IP address, browser type, pages visited, and referring URLs.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

5. Data Security & Handling

We implement industry-standard security measures to protect your personal information:

  • •Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL (HTTPS). Payment information is encrypted and processed through PCI-DSS compliant payment processors.
  • •Access controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions.
  • •Data storage: Your data is stored on secure, encrypted databases hosted by reputable cloud infrastructure providers (Supabase/AWS). Data is stored within the United States.
  • •Data retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Quote data is retained for 2 years. Completed shipment records are retained for 7 years for legal and tax compliance.
  • •Breach notification: In the event of a data breach that may affect your personal information, we will notify you in accordance with applicable law.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • •Right to access: Request a copy of the personal information we hold about you.
  • •Right to correction: Request that we correct any inaccurate or incomplete personal information.
  • •Right to deletion: Request that we delete your personal information, subject to legal retention requirements.
  • •Right to opt out: Opt out of marketing communications at any time. Reply STOP to any SMS, click "unsubscribe" in any email, or contact us directly.
  • •Right to data portability: Request your data in a structured, commonly used format.
  • •Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, contact us at support@scottsautocarrier.com or call (812) 312-5333. We will respond to your request within 30 days.

7. Mobile Information Sharing Statement

We do not sell, share, or disclose your mobile phone number or any personal information collected through our SMS messaging program to third parties for their marketing purposes. Your phone number is used solely for the purposes described in this Privacy Policy -- specifically, to communicate with you about your auto transport quote, booking, and shipment status.

We may share your information with our contracted carrier partners only to the extent necessary to fulfill your auto transport shipment (e.g., sharing your pickup address and phone number with the assigned driver). These partners are bound by confidentiality agreements and are prohibited from using your information for any purpose other than completing your shipment.

8. Third-Party Services

We use the following third-party services that may collect information as described in their own privacy policies:

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@scottsautocarrier.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page. We encourage you to review this page periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us:

Scott's Auto Carrier

Email: support@scottsautocarrier.com

Phone: (812) 312-5333

Website: scottsautocarrier.com